At Office Tech Focus, we aim to provide high-quality office products that meet your needs. If you are not completely satisfied with your purchase, we offer a clear and straightforward returns and refunds policy to ensure a smooth process.

2. Eligibility for Returns

a. Return Period: You may return items within [Number] days of receipt. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

b. Non-Returnable Items: Certain items are non-returnable, including but not limited to custom orders, clearance items, and items marked as final sale. These items will be specified at the time of purchase.

3. How to Initiate a Return

a. Contact Us: To initiate a return, please contact our customer service team . Provide your order number, the reason for the return, and any relevant details.

b. Return Authorization: Our team will provide you with a Return Authorization (RA) number and instructions for returning the item. Please ensure that the RA number is included with the return shipment.

4. Shipping Costs for Returns

a. Return Shipping: You are responsible for the return shipping costs unless the return is due to an error on our part or a defective item. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

b. Original Shipping Fees: Original shipping fees are non-refundable.

5. Refunds

a. Processing Time: Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method within [Number] business days.

b. Partial Refunds: If only part of your order is returned, or if the returned item shows signs of use or damage, we may issue a partial refund based on the condition of the item.

6. Exchanges

a. Exchange Requests: We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the replacement.

7. Damaged or Defective Items

a. Reporting Issues: If you receive a damaged or defective item, please contact us within 7 days of receipt. We will provide instructions for returning the item and will cover the cost of return shipping for defective items.

b. Replacement or Refund: Upon receiving the damaged or defective item, we will either send a replacement or issue a full refund, depending on your preference and availability of the product.

8. Contact Us

For any questions or assistance with returns and refunds, please contact us
[email protected]